Last Updated: July 27th, 2025

General Refund Policy

Didactics Solutions LLC strives to provide high-quality educational services. Our refund policy is designed to be fair to both our customers and our business.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

Technical issues that prevent access to purchased content for more than 48 hours

Duplicate purchases made in error

Cancellation within 7 days of purchase for courses not yet started

Services not delivered as described

Non-Refundable Items

The following are generally not eligible for refunds:

Completed courses or consumed content

Services after 30 days from purchase date

Customized or personalized educational materials

Third-party services or materials

Refund Process

To request a refund:

Contact our support team at hola@didactics.la

Provide your order number and reason for refund request

Allow 3-5 business days for review

If approved, refunds will be processed within 7-10 business days to the original payment method

Partial Refunds

In some cases, partial refunds may be offered for services that have been partially used or accessed.

Chargebacks

We encourage customers to contact us directly before initiating chargebacks. Unjustified chargebacks may result in account suspension.

Contact Information

For refund requests, contact us at hola@didactics.la or +502 4769-8289.